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Poster: Orooni Date: Feb 27, 2009 11:51am
Forum: etree Subject: Why dont't I have derivatives yet?

I'm confused why the derivatives for this show (The Grip, 02-11-2009) have not been posted? Is there something wrong on my end or is it on yours? It's been about 10 days since posting. Any help here on whats going on would be greatly appreciated! I double checked the items and the correct derivative option is selected. Its the same file setup as I've always done.

The Grip

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Poster: Administrator, Curator, or Staffgreenone Date: Feb 27, 2009 1:50pm
Forum: etree Subject: Re: Why dont't I have derivatives yet?

Hi Stu - you should have gotten an email pointing you to this page:


If you scroll about halfway down, you'll see that the md5 check says that the files are missing, apparently because you renamed them after creating the checksum.

So go to Edit item > item manager > checkout, reopen the FTP, and replace the md5. Then Edit item > item manager > derive and that should fix it!

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Poster: Orooni Date: Feb 28, 2009 10:30am
Forum: etree Subject: Re: Why dont't I have derivatives yet?

Thank you so much! I see what I did wrong now...stupid mistake but now I fixed it, re-did the md5 and re-uploaded it. I was wondering how long it would take after this to see derivatives? Thanks again for the help!!

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